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Help & Frequently Asked Questions

General

1) What is Adventure City Games?
2) How does it work?
3) How much does it cost?
4) How long do the games last?
5) Do I need to install a mobile app to play our games?
6) How many players can play together in the same game?
7) Can more than one person play on the same cell phone?
8) Can we play without a cell phone?
9) Do we need to reserve a time to play?
10) Can I play at night?
11) What do I need to do before playing a game?
12) What is the refund policy?
13) Are the games suitable for everyone?

Technical Support

1) I bought a game but I didn't receive the activation email, why?
2) How do I change my email address?
3) How do I change my cell phone number?
4) I can't launch my game, why?
5) I'm stuck and I can't solve a riddle, what can I do?
6) How to reach us?
 

General

1) What is Adventure City Games?

We create unique experiences that allow you to explore the city using your smartphone. The adventures, which are a mix of treasure hunt, walking tour, and escape room, are all enjoyed in the great outdoors! The adventures will not require you to enter commercial areas or interact with others/public/civilians. Our games are offered in English and French.

2) How does it work?

It's very simple. Upon purchase of any of our games, you can play when you want within the next 12 months. When you are ready to play, go to the starting point and launch your game with the link in the activation email. Then wait for the email instructions and the rest is a surprise.

3) How much does it cost?

The regular price for a player is $18

4) How long do the games last?

The games can take from 55 mins to 2h30 depending on your speed as you're moving through the game. Time is limited between each puzzle (30 minutes most of the time)

5) Do I need to install a mobile app to play our games?

No, there is no app to install. We send each player an activation email that will instruct you on how to launch a game.

6) How many players can play together in the same game?

The more the merrier! Here are our recommendations: Play up to a maximum of 8 people simultaneously. For groups larger than 8, you could break into smaller groups with departures every 10-15 minutes. Raise the stakes and play against each other against the clock :D

7) Can more than one person play on the same cell phone?

Yes, but in order to have the best possible experience, it is recommended that each player plays on his or her phone. So everyone can be active during the game.

8) Can we play without a cell phone?

No, your cell phone will be your best ally in answering puzzles. It will also be necessary to answer the riddles through our web application, check your e-mails, access the Internet or even answer a call...

9) Do we need to reserve a time to play?

No, this is one of our advantages. You don't need to book a time to play. After purchasing a game, you will have 12 months to launch your adventure whenever you want. You can play any day of the week and at any time of the day. However, we recommend playing before nightfall as some puzzles require you to read signs and observe the facades of buildings...

10) Can I play at night?

Yes, you are free to start your game whenever you want! However, we do not recommend playing at night as some puzzles can become very complicated in the dark.

11) What do I need to do before playing a game?

Before going to the starting point of a game, make sure you have fully charged your phone's battery. We also advise you to take a pencil and paper with you, as it may help you during the adventure.

12) What is the refund policy?

If less than 48 hours have passed since you purchased a game, you can request a refund by emailing contact@adventurecitygames.com

13) Are the games suitable for everyone?

Our games are designed to be played by as many people as possible. However, children should be accompanied by an adult because our games take place on city streets and some of the puzzles may be difficult for them. In addition, because time is limited (30 minutes per puzzle most often), people with reduced mobility or visual impairments may have more challenges. If you are in doubt and think that a game may not be suitable for one player, we recommend that another person accompany him or her. You can play with more than one person on the same phone at no extra charge.

Technical Support

1) I bought a game but I didn't receive the activation email, why?

Sometimes our emails might end up in your spam folder or Promotion tab. To make sure this does not happen, you need to log in to your email provider and add "noreply@adventurecitygames.com" to your safe sender list.

2) How do I change my email address?

Please write to us with the email address you used + the new address and we will make the changes to your game.

3) How do I change my cell phone number?

You will be able to change your cell phone number before playing by clicking on the "Start your game" link from the activation email..

4) I can't launch my game, why?

Your activation link is probably no longer valid. After purchase, you have 12 months to launch your game. Your activation link is also for one-time use only. If you want to play again, you need to purchase a new game session. If you are sure that your activation link is valid, please check that your cell phone has not lost the Internet connection.

5) I'm stuck and I can't solve a riddle, what can I do?

You will have the possibility to receive hints by sending HINT. You can also use Google or other search engine during the game.

6) How to reach us?

You can send us an email at help@adventurecitygames.com