Adventure City Games
FR
FAQ - Adventure City Games

Frequently Asked Questions (FAQ)

Got a question before you start? We've got you covered.

General

Think of it as an outdoor escape room. Adventure City Games offers story-driven urban adventures that you can play directly on your phone. Explore iconic neighborhoods in Canada’s most beautiful cities through games that combine urban scavenger hunts, outdoor escape games, and urban exploration. Our adventures are available in both English and French.

Not at all! The difficulty level is designed to be accessible and fun above all. There is just enough challenge to stimulate teamwork, and hints are always available if you get stuck. The goal is simply to have fun together.
Fun comes first

No, there’s no app to download! Everything is played via the link received by email, directly in your smartphone’s browser.
No app to install

Our games adapt to all group sizes! For an optimal experience, we recommend teams of up to 10 players. And why not spice up the adventure by adding a little competition between teams? 😏

If you have more than 20 players playing at the same time, we recommend having teams start a few minutes apart. At the end, a team ranking will determine the winners. Will you rise to the challenge? 🚀🔥

No reservation needed! Play whenever you want after purchase, within 12 months.
No fixed schedule Play whenever you want

It's like an escape room... but outdoors! Instead of being locked in a room, you explore real city streets, solve clues while walking, and interact with a narrator on your phone. More open, more freeing — and you get to enjoy the fresh air.
100% outdoors

Absolutely! Our adventures are ideal for strengthening team cohesion. Multiple teams can play the same route at the same time and compete against each other. It's easy to organize, with no heavy logistics, and perfect for creating memorable team moments.
Easy to organize

It’s very simple. In just a few minutes, you’ll be ready to play.
- Choose and purchase your adventure on our website.
- Invite your friends, family, or colleagues and set up the players.
- Receive an activation email with everything you need to play.
- Start your game anytime within the next 12 months.
- Go to the starting point, follow the instructions… and let yourself be surprised!

An adventure typically lasts between 1 and 2 hours. You move freely through the city at your own pace, but each puzzle has a time limit (usually 30 minutes), which adds a fun challenge to the game.

The price is displayed on each game page and depends on the number of players.

Yes, it’s possible! But for the best experience, we recommend that each player uses their own phone. That way, everyone stays active, engaged, and fully immersed in the adventure.

No, a phone with internet access is essential to interact with the game, receive instructions, and solve clues.

Yes, but some puzzles require observing details such as signs or building facades, so we recommend playing during the day.

- A fully charged phone
- An internet connection
- A pen and paper (optional—you can also use your phone’s notepad)
- A good dose of curiosity and teamwork spirit

Our adventures are perfect for groups of friends, families with teens, and work teams looking for a fun, easy-to-organize outdoor experience. Whether you want to celebrate, explore, or just have a good time together, there is an adventure for you.

Our adventures are designed to be accessible to a wide audience.
Children must be accompanied by an adult.
Since our games take place on foot in urban environments and include timed puzzles and observation-based challenges, some situations may be more difficult for people with mobility impairments or vision difficulties.

If less than 48 hours have passed since your purchase and the game has not been started, you can request a full refund by contacting us via the ‘Contact Us’ link at the bottom of this page.
Technical Support

Check your spam/junk folder.

Use the Contact Us link at the bottom of this page with both your old and new email addresses, and we will update it for you.

Ensure your activation link is still valid (it remains valid for 12 months).
Check that your phone is connected to the internet.
The link can only be used once. A new access is required to replay.

Type HINT in your adventure’s chat to receive help! And of course, feel free to search the internet if needed. 😉

Use the Contact Us link at the bottom of this page. We typically respond within 24-48 hours.

Ready to start your adventure?

Pick a city. Solve clues. Live the adventure.

Discover our games